BRBTA Feedback Policy

Purpose:

To provide a mechanism for public feedback (positive and negative) to be received and actioned in a timely and appropriate manner.

The credibility and reputation of the BRBTA is protected and enhanced.

All feedback is handled professionally.
Accountability of members is maintained through response management
All responses are timely and appropriate
Members with three unresolved negative responses in a six month period will be requested to "show cause" for continued membership
BRBTA Management Committee will determine whether or not a member's membership should be terminated
Terminated members have right of appeal in accordance with BRBTA Model Rules (available at www.brbta.com.au)